Policies & Terms

Reservations

Skin Nirvana is by appointment only. All appointments must be booked online. Appointment requests made via text or email will be directed to our website. A valid credit card is required to book an appointment. If you are unable to attend your scheduled appointment a minimum of 48 hours is required to avoid being charged a late cancelation fee of 100% of your service price. Clients canceling within 2 hours of their appointment will be marked as a No Show for their appointment and billed accordingly. If you have a membership or package your credits will not be used for payment. Your card on file will be billed for your service. If you become ill within 48 hours of your appointment please reach out via text to let us know. We will happily get you rescheduled.

Late Arrival

It is our goal to keep our schedule running smoothing so all clients may be served on time. Arriving later than 20% of your appointment time will result in you being marked as a No Show. Your card on file will be billed for your service. If arriving later than 5 min past your appointment time please text Skin Nirvana prior to your appointment time to let them know when you will arrive. Your service provider will decide if your service can be shortened. You will still pay full price for your shortened service.

Guests

During this time no additional guests or children will be allowed to accompany you to your appointment. This policy is in place to limit exposure during the pandemic. Guests will be asked to wait in their car. Guest arriving with their children will be asked to reschedule their appointment.

Pricing & Services

Skin Nirvana reserves the right to change, modify or discontinue services at any time. We reserve the right to change product, service and membership pricing at our discretion.

Gratuity

We work hard to ensure your needs and goals are met. While tipping is at your discretion, it is greatly appreciated. Tips are no longer included in the price of memberships and packages. Cash or credit card tips are accepted. A 20% gratuity is suggested.

Shipping

All product purchased from Skin Nirvana’s online store will be shipped in 3 business days. Your items will ship via USPS. Please allow extra shipping time due to a national slow down due to Covid.

Returns

At this time we are unable to accept returns on product, kits or merchandise. We apologize for this inconvenience. Please consult with a skincare professional prior to your purchase to ensure you are buying the correct products for your skin type. All sale items are final sale. Packages and gift cards are not redeemable for a cash amount. Canceled memberships are not redeemable for store credit.